Privacy Policy
This policy explains what personal data ‘EICAC’ collects, why, and your rights, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
‘EICAC’ is a engineering information provider based in Norfolk, England. For the purposes of data protection law, Will Moody is the data controller for the personal data described in this policy.
Contact details:
- EICAC
- 11 Blofield Corner Road
- Blofield Heath
- Norwich
- Norfolk
- NR13 4SA
- Email: info@eicac.co.uk
The Personal Data We Collect
We keep the personal data we collect to a minimum:
- Contact form enquiries — when you submit our contact form, we collect your name, email address, and any message you enter.
- Website analytics — we use Umami Analytics to understand how visitors use our website. This does not identify you personally (see below).
We do not collect payment details, special category data, or any other personal information through this website.
Why We Use Your Data, and Our Legal Basis
| Purpose | Data used | Legal basis |
|---|---|---|
| Responding to your enquiry about our property management services | Name, email, property location/type, message | Article 6(1)(b) UK GDPR — taking steps at your request prior to entering into a contract, and Article 6(1)(f) — our legitimate interest in responding to enquiries |
| Understanding and improving how our website is used | Aggregated, non-identifying analytics data | Article 6(1)(f) UK GDPR — our legitimate interest in understanding site usage |
| Complying with legal or regulatory obligations | As required | Article 6(1)© UK GDPR |
Submitting our contact form is not treated as blanket consent for us to use your information however we wish — we only use it for the purposes set out above.
Website Analytics
We use Umami Analytics, a privacy-focused analytics service. Umami does not use tracking cookies and does not collect personally identifiable information such as your name or exact IP address; it produces aggregated statistics about page visits, referrers, general location and device type. We do not use any other analytics, advertising, or social-media tracking technologies on this website, and we don’t have a presence on social media.
Who We Share Your Data With
We do not sell or share your personal data with third parties for marketing purposes. We use a small number of trusted service providers (processors) to run our website and business:
- Netlify — our website hosting provider
- Clook — our email provider, used to receive and store contact form enquiries
- Umami Cloud — our website analytics provider
We may also disclose personal data to law enforcement or regulatory bodies where we are legally required to do so, or to protect our rights, property or safety.
How Long We Keep Your Data
We keep contact form enquiries for as long as reasonably necessary to respond to you and follow up, and then delete them, unless a business relationship continues or we need to keep records for longer to meet a legal obligation or to establish, exercise or defend legal claims. Analytics data collected via Umami is aggregated and does not identify individuals.
We retain your contact form data for 12 months.
Where We Store Your Information
Contact form submissions are sent to us by email via Google Workspace. Website hosting is provided by Clook. Analytics data is processed by Umami Cloud. All data in transit between your browser and our website is encrypted via HTTPS.
Children’s Data
This website and the services we offer are intended for adults. We do not knowingly collect personal data from children, and if we become aware that a child has submitted personal data to us, we will delete it promptly. If you believe a child has provided us with personal information, please contact us using the details below.
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access — ask us for a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your personal data in certain circumstances.
- Restriction — ask us to restrict how we use your data in certain circumstances.
- Objection — object to how we use your data in certain circumstances.
- Portability — ask us to transfer your data to another organisation in certain circumstances.
There’s no charge for exercising these rights, and we aim to respond within one month.
To exercise any of these rights, please contact Will Moody, our privacy contact, by phone on 07847 300332 or in writing at the address above.
Complaints
If you’re unhappy with how we’ve handled your personal data, please contact us first — we’ll acknowledge your complaint and aim to investigate it within 15 working days.
You also have the right to complain directly to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection, at ico.org.uk or on 0303 123 1113.
Links to Other Websites
Our website may contain links to other websites. Once you leave our site via these links, we have no control over and are not responsible for the privacy practices of those other websites. Please check the privacy policy of any site you visit.
Website Security
This website transmits over HTTPS, encrypting all data between your browser and our server. Appropriate response headers and a Content Security Policy are in place for this website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to how we handle data, or for other operational, legal or regulatory reasons. Please check back periodically.
Last updated: 10-08-2026
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