Privacy Policy

At EICAC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, in compliance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

EICAC is a engineering information provider based in Norfolk, England.

For the purposes of data protection law, the data controller is:

Business Name: EICAC

Address: 11 Blofield Corner Road, Blofield Heath, Norwich, Norfolk, NR13 4SA

Data Protection Contact: Will Moody

Contact Email: info@eicac.co.uk

Contact Telephone: 07847 300332

2. Information We Collect and How We Use It

We collect and process information in two ways:

A. Information You Provide Voluntarily

When you submit an enquiry through our contact form, we collect personal details such as your name, email address, phone number, and any details you provide about your garden project.

How we use it: To respond to your enquiry, provide quotes, and arrange scheduled maintenance or landscaping services.

Lawful Basis for Processing: Legitimate Interests (responding to your direct request) and/or taking steps to enter into a Contract with you.

B. Technical Data Collected Automatically

When you browse our website, we may automatically collect non-personal analytical data. This includes your anonymised IP address, browser type, device type, language preferences, and general geographic location.

How we use it: To optimize website performance, ensure security, and improve user experience.

Lawful Basis for Processing: Legitimate Interests (ensuring our website functions correctly and securely).

We do not collect any personal data about you from third-party sources, nor do we use your data for marketing or profiling purposes.

3. Data Sharing and Disclosure

• We respect your data and do not sell, rent, or share your personal information with third parties for marketing purposes.
• We will only disclose your information if:
• We are legally required to do so by government bodies or law enforcement agencies upon production of a valid warrant.

It is necessary to protect the safety, rights, or property of AJ Garden Maintenance And Landscaping.

4. Data Security and Storage

We take data security seriously.

Website Security: This website uses HTTPS encryption, securing all data transmitted between your browser and our server. We implement strict HTTP response headers and a robust Content Security Policy to protect against third-party interception or data injection.

Device Security: Any digital records containing personal data are stored securely on password-protected and encrypted devices with restricted access.

Data Retention: We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

5. Third-Party Links

Our website may contain links to external websites. Once you leave our site via these links, please note that we have no control over those third-party websites. We cannot be held responsible for the protection and privacy of any information you provide while visiting them. Please check the individual privacy policy of the website in question.

6. Children’s Privacy

Our website is intended for use by adults. By providing your data, you warrant that you are over 13 years of age. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will promptly delete it from our systems.

7. Your Data Protection Rights

Under UK data protection law, you have specific rights regarding your personal information:

• Right of Access: You can ask for copies of the personal data we hold about you.
• Right to Rectification: You can ask us to correct or complete any information you believe is inaccurate.
• Right to Erasure: You can ask us to erase your personal data under certain conditions.
• Right to Restrict or Object to Processing: You can object to or ask us to restrict how we handle your data.
• Right to Data Portability: You can ask us to transfer your data directly to another organisation or to you.

You are not required to pay a fee to exercise your rights. If you make a request, we have one month to respond to you. Please contact Alex James using the details provided below to make a request.

8. Enquiries and Complaints

If you have any questions about this Privacy Policy or wish to make a complaint about how your data is handled, please contact us in writing:

• EICAC
• 11 Blofield Corner Road
• Blofield Heath
• Norwich
• Norfolk
• NR13 4SA

Contact Email: info@eicac.co.uk

We will acknowledge your enquiry and aim to fully investigate and resolve any complaints within 15 working days.

If you remain unsatisfied with our response, you have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: https://ico.org.uk

9. Changes to This Policy

We may update this policy occasionally to reflect operational or legal updates. We recommend checking this page periodically to stay informed.

Last updated: 12-07-2026